Qiyi 5x5 Magnetic Klotski Puzzle

Your happiness and satisfaction is our #1 concern. If your order is incorrect due to our error, notify via email within 24 hours of receiving your order and we will then provide you with a return shipping label for you to return the product back to us - it must be shipped back out within 48 hours. All custom orders/products are non-refundable/returnable unless it is our error. Please be mindful that once the product is completed, no more changes can be made. Since the product is custom made, they are non-returnable and non-exchangeable, unless we made the error. Each piece is precisely magnetized and hand glue to a specific measurements to comply with customers desire. Due to the high demand of custom magnetized cubes, all customs orders are subject to 3 or 4 weeks magnetization process. If you have any question or concern please don't hesitate to reach out.

Made to Order Products. Please allow us 5 to 7 business days for the product to be complete.

Free USA Shipping On Orders Over $75.00

Standard Shipping (Estimated 2-5 business days): We offer standard shipping to United States. To qualify for free standard shipping, the order total must be over $75. USPS Delivery Confirmation is included free of charge.

Expedited Shipping (Estimated 1-3 business days): We offer expedited shipping via USPS Priority Mail to United States. To qualify for free expedited shipping, the order total must be over $300. USPS Delivery Confirmation is included free of charge. Please note that although this is an expedited shipping option, the USPS does not make any guarantees about the delivery date, and delays are possible. However, expedited mail is expected to arrive faster than standard mail.

Express Shipping (Guaranteed 1-2 business days): We offer express shipping via USPS Priority Mail Express to United States. Express shipping will arrive by the specified delivery date on the tracking number (1 or 2 business days, depending on location.

Returns

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 
Additional non-returnable items: 
- Gift cards 
To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Products scratched or dings
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 15 days after delivery 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@rlcubeshop.com. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at RobertoLopez@rlcubeshop.com and send your item to: rlcubeshop, 110 Dogwood Dr, Fleetwood PA 19522, United States 

Shipping

To return your product, you should mail your product to: rlcubeshop, 110 Dogwood Dr, Fleetwood PA 19522, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.