Your happiness and satisfaction are our #1 concern. If your order is incorrect due to our error, notify via email within 24 hours of receiving your order and we will then provide you with a return shipping label for you to return the product back to us - it must be shipped back out within 48 hours. All custom orders/products are non-refundable/returnable unless it is our error. Our custom products are made to the specifications of the customer. Please be mindful that once the product is completed, no more changes can be made. Since the product is custom made specifically for the customer, they are non-returnable and non-exchangeable, unless we made the error. Each piece is precisely magnetized and hand glue to a specific measurements to comply with customers desire. Due to the high demand of custom magnetized cubes, all customs orders are subject to 3 or 4 weeks magnetization process. If you have any question or concern please don't hesitate to reach out.